Rollio AI - Chatbot
As the sole UX/UI Designer for Rollio AI, I was tasked with all research and analysis, UI design, determining Rollio's personality, and writing the chatbot's script.
Competitive + Comparative Analysis
I started by comparing Rollio with other business bots (specifically those that work with CRMs) to evaluate their descriptions, bot personalities, and core users.
Key Findings
The bots who spoke with a "conversational" tone were more pleasant to use.
TrackMaven's bot was too playful and funny. One user who had used the app remarked that this became kind of annoying and was inappropriate for a professional app.
I also did a Comparative Analysis to see if there were any elements from the news or entertainment bots we might want to use for Rollio.
Most conveyed their information in multiple short messages instead of one long message. This made the messages easier to read and usually meant the user would read the entire message.
Chatbot Development
The first order of business was writing Rollio's script. I began with an Excel chart and started building possible conversations around the different workflows. I also included any directions for the developers, such as when to include Action Buttons or when portions of the message would be a clickable link.
UI Design
I then began designing the main Chat UI. This included Action Buttons, clickable "Smart Messages," and pop-up modal windows. I tried wherever possible to give the user the option to "click" rather than type. These options proved to be very popular during usability testing.
I then worked on the Sign In and "Forgot Password" flows. I also had a special request from the back-end developers. They knew that whenever a user needed to sign in again, the app would need anywhere from 3 to 6 seconds to pull any old conversations from the server. I designed a special modal to keep the user informed.
Next came the Settings menu. I designed icons for the main page. Clicking on these would take you to screens for Push Notifications, FAQ, Support, etc.
I also developed alerts for various system errors, software updates, etc.
Then, I designed a series of Push Notifications. Here are two of them.
Finally, I designed an Onboarding sequence that would be shown to the user the first time they opened the app. It could also be accessed any time from the Setting menu by clicking the "Quick Start" icon.
I was also responsible for other design needs within the company, such as marketing materials, brochures, convention booth design, release notes, and user manuals.
User Manual
Release Notes
Booth Design
